Delete your FleetFlow Driver account

Last updated: October 2026

In the app

Open FleetFlow Driver, go to Settings, and tap Delete your account. It brings you to this page. A delete button inside the app is coming in an update; until then, ask us by email as below. If you are in the middle of a run, finish it (or hand it back to your transport office) first.

Without the app

Email privacy@fleetflow.software from the address you sign in with, with the subject "Delete my account". We will confirm it is you and complete the deletion within one month.

What is deleted

• Your sign-in — you cannot log in again with this account.
• Your name, email address, phone number and photo.
• The files you uploaded: driving licence, DBS certificate, private-hire licence and vehicle documents.
• Your membership of every transport operator you had joined.
• Your phone's notification registration.

What is kept, and why

Transport operators carry children, and must be able to say who drove a child on a given day if a safeguarding question is ever raised — sometimes years later. So each operator you worked for keeps a sealed record of who you were: your name, your DBS certificate number, issue date and outcome, your driving-licence number, and the dates you were with them. It is encrypted, can be opened only by the operator's owner with a recorded reason, and is destroyed ten years after you left that operator.

The record of each run you drove (stops, times, who boarded) stays with the operator under an anonymous id. Your detailed location trail from those runs is deleted 90 days after each run in any case.

Questions

See our privacy notice or email privacy@fleetflow.software. You can also complain to the Information Commissioner's Office (ico.org.uk).